Refund and Cancellation Policy

In short

If a course is not right for you, email support@folastartup.com within 30 days of your purchase and we refund the full amount. You do not have to give a reason. There is no subscription, so there is nothing to cancel later.

1. The 30-day money-back guarantee

Every purchase, including The Fractional CMO Playbook, comes with a 30-day guarantee. Within 30 calendar days of the payment, ask for a refund for any reason, or none, and we refund 100% of what you paid.

2. Your right of regret in Brazil

Article 49 of the Brazilian Consumer Protection Code gives consumers who buy online seven days to withdraw from the purchase. Our 30-day guarantee covers that period in full: the refund is total and made without delay.

3. Customers in the European Union and the United Kingdom

Consumers in the EU and the UK normally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, that right ends once supply begins, provided the consumer asked for immediate supply and acknowledged the loss of the right.

At checkout we ask you to confirm exactly that, because the course is delivered within minutes of payment. Our 30-day money-back guarantee still applies in full. If you prefer to keep the statutory 14-day right, do not tick that box: email us before buying and we will arrange a purchase with delivery after the 14 days.

4. How to ask for a refund

1. Email support@folastartup.com from the address you used to buy, or use the contact form and choose "Refund request".
2. Include the order reference from your confirmation email or receipt if you have it. If not, we will find the order for you.
3. That is all. No forms to post, no calls and no questions.

We confirm your request within two working days and process the refund through Stripe to the card you paid with. Depending on your bank, the money appears in your account within 5 to 10 working days. We cannot refund to a different card or by another method. When a refund is made, access to the refunded course ends.

5. After 30 days

After the guarantee period, purchases are final, except in the cases below or where the law of your country gives you more rights, in which case the law prevails.

6. Faulty or not as described

If a lesson does not open, is incomplete, or the course clearly differs from its description, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a full refund at any time, under articles 18 and 20 of the Brazilian Consumer Protection Code and the equivalent rules in other countries.

7. Business purchases

If you bought on behalf of a company, the same 30-day guarantee applies. The refund goes back to the card used for the payment, and we can issue a matching credit note on request.

8. Payment or delivery problems

• Charged twice: we refund the duplicate payment immediately.
• Paid but received nothing: see delivery and access. If we cannot deliver, we refund you in full.
• A charge you do not recognise: look for FOLASTARTUP and write to us straight away. If you did not make the purchase, we refund it.

9. Please contact us before a chargeback

A bank dispute takes weeks and blocks your access while it is investigated. An email to us is usually solved the same day, and we never refuse a valid refund request.

10. Abuse

If the same person repeatedly buys and refunds the same course, or shares the access link before asking for a refund, we may refuse further purchases. This never affects the statutory rights described above.

Contact

Amanda Amaro de Oliveira, Rua João Silveira, 181, 14810-520 Araraquara - SP, Brazil
support@folastartup.com · +55 16 98169-3181